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Privacy Policy

Privacy Policy for Vera Rae Image Consultancy Limited

Effective Date: 17th November 2025

Business Name: Vera Rae Image Consultancy

Contact Email:

1. Introduction

At Vera Rae Image Consultancy, your privacy is important to us.

We are committed to protecting your personal information and ensuring transparency about how we collect, use, store, and safeguard your data.

This Privacy Policy explains how we handle your personal information when you visit our website, book a service (including through SumUp), make a purchase, or interact with us via any channel.

2. Information We Collect

We may collect information when you:

  • Visit our website
  • Book an appointment
  • Fill out a form or survey
  • Subscribe to our newsletter or lookbook
  • Purchase items from the studio
  • Contact us via email, phone, or social media

Types of Information Collected

a) Personal Information

This may include your:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Appointment details
  • Purchase details
  • Any information you provide voluntarily

b) Usage Data

We may collect technical usage data such as:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited
  • Dates and times of access

c) Payment Information

If you book a service or make a purchase, payment data is collected securely by our third-party payment processors (such as SumUp).

We do not store or have access to your full payment card details.

3. How We Collect Your Data

We collect data directly from you when you book, contact us, or complete a form online or in-person with us.

We may also collect usage data automatically via cookies when you browse our website.

4. Legal Bases for Processing 

We process your personal data under the following legal bases:

a) Contractual Necessity

To provide the services you book or purchase, including:

  • Managing appointments
  • Sending confirmations, reminders, and updates
  • Providing customer support

b) Consent

For:

  • Marketing emails
  • Newsletters
  • Lookbook subscriptions

You can withdraw consent at any time.

c) Legitimate Interests

To improve our services, operate our website, and protect our business.

d) Legal Obligations

To comply with accounting, tax, and regulatory requirements.

5. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process bookings and payments
  • Communicate with you
  • Respond to enquiries and provide customer support
  • Send promotional emails (if you have opted in)
  • Improve our website and services
  • Comply with legal obligations
  • Protect our rights and prevent fraud

We do not sell or rent your data to third parties.

6. Sharing Your Information

We may share your information with trusted third parties who help us operate the business, such as:

  • SumUp (to process bookings and payments)
  • Email and SMS communication platforms
  • Website hosting providers
  • IT or administrative service providers

These providers act as data processors and are required to protect your information under GDPR.

We may also disclose your information:

  • To comply with a legal requirement
  • To protect our rights, safety, or property
  • As part of a business sale, merger, or acquisition

7. Data Retention

We retain personal data only as long as necessary for the purposes described.

Typical retention periods:

  • Booking and purchase records: up to 6 years (for legal/accounting purposes)
  • Marketing data: until you unsubscribe
  • General enquiries: up to 12 months

You may request deletion sooner, where applicable.

8. Your GDPR Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict how your data is processed
  • Object to processing (including marketing)
  • Withdraw consent at any time
  • Request data portability

To exercise any of these rights, contact us at

9. Cookies

Our website may use cookies to improve your browsing experience.

You may adjust your browser settings to decline cookies, though some features may not work properly if you do.

10. Children’s Privacy

Our services are not intended for individuals under 18.

We do not knowingly collect data from children.

If we discover that such data has been collected, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this policy from time to time.

Updates will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Vera Rae Image Consultancy

Email: